Shipping policy

Shipping Policy

At cozeohome.living, we understand how important safe and timely delivery is for every order. We work closely with trusted logistics partners to ensure your products reach you securely while keeping customer satisfaction as our top priority.

Shipping Coverage (India)

We currently ship across India to all serviceable pin codes.

Shipping Charges

  • Free shipping on all orders

  • No hidden delivery or handling fees

Order Processing & Dispatch

  • Orders are typically dispatched within 7–21 working days

  • Certain products may require additional processing time; customers will be informed accordingly

  • Once your order is confirmed, you will receive:

    • Order confirmation via email

    • Order confirmation via SMS

    • Shipping confirmation email with tracking details and invoice

Delivery Timeline

  • Estimated delivery time after dispatch is 3–5 working days

  • In some cases, delivery may take longer due to location, courier delays, or external factors

  • After dispatch, any transit delay caused by the courier company is beyond our direct control, though we will assist in follow-ups when possible

Customised Products

  • Custom-made or personalised products require 4–6 weeks for delivery

  • Delivery timelines may be impacted by unforeseen circumstances such as:

    • Natural calamities (floods, heavy rains, earthquakes, etc.)

    • Transport disruptions or strikes

    • Operational or logistical challenges

Delivery Method & Access

  • We provide doorstep delivery wherever feasible

  • For residences located on higher floors without a service lift, delivery personnel may not be able to carry heavy items upstairs

  • In such cases, customers are requested to arrange their own assistance to move the items

  • Delivery partners are not employees of cozeohome.living, and we request customer cooperation during delivery

Address & Contact Details

  • Please ensure your shipping address and contact number are accurate while placing the order

  • If you expect to be unavailable at the delivery address or phone number, kindly inform us in advance so we can coordinate delivery accordingly

  • We reserve the right to cancel or withhold delivery if the address provided is found to be incomplete, incorrect, or unsafe

Delays & Exceptional Situations

While we strive to meet estimated delivery timelines, rare delays may occur due to unavoidable situations beyond our control. In such cases, deliveries may fall outside the communicated time window.